FAQs

Insurance is partially included in your moving costs. Federal regulations require licensed interstate movers to provide a basic level of liability coverage, known as Released Value Protection, at no additional charge. However, this basic coverage offers minimal protection. Under Released Value Protection, the mover's liability for loss or damage is limited to a set amount per pound per item, typically around $0.60 per pound in many states. For instance, if a 50-pound television is damaged, you might only receive $30, regardless of its actual value. For more comprehensive protection, you can purchase Full Value Protection, which is an optional add-on that will increase your overall moving cost.

The coverage for natural disasters or accidents beyond Commander Moving's control is limited. Basic moving insurance, including Full Value Protection, often has restrictions regarding coverage for natural disasters such as floods, earthquakes, or hurricanes, or other 'acts of God' that are outside the moving company's control. Released Value Protection typically does not cover these events, while Full Value Protection may have exclusions or limitations. For more comprehensive coverage against such events, you may need to consider third-party moving insurance options. These specialized policies can provide broader protection against a wider range of risks, including natural disasters. It's important to carefully review the terms of your chosen coverage to understand what is and isn't included.

While it may be possible in some cases to add coverage on the day of the move, it is not recommended. It's generally best to purchase additional coverage, such as Full Value Protection, before moving day. Most moving companies require you to make this decision and complete the necessary paperwork in advance. Securing your coverage beforehand helps avoid last-minute stress or complications. We advise contacting your moving company to confirm their specific policies regarding the purchase of additional coverage.